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Various Policies with effect from 01.04.2019
MD & CEO Communication to Customers on Amalgamation of Bank with Bank of Baroda & Vijaya Bank
General Customer Information regarding Downtime of Website
ATM/Debit Card Support
Banking Facility for Senior Citizen, Differently Abled and Visually Impaired Persons
Banking Ombudsman Scheme 2006
BCSBI Codes
Fair Practice Code - General
FAIR PRACTICE CODE - LENDERS
Code of Bank’s Commitment to Customers
Code of Bank’s Commitment to Micro and Small Enterprises
Cheque Collection Policy
Citizens Charter
Compensation Policy
Complaint
Compliance Officer for Code of Banks Commitment to Customers
Customer Education Series
Customer Helpdesk
Cyber Security Awarness
Dena Credit Card Service
Grievance Redressal Policy
KYC Documents Requirement
Notice Board for Customers
Policy for Appointment of Recovery Agents
Periodic Updation of KYC
Policy to Appoint Statutory Branch Auditors
Policy to Appoint Statutory Central Auditors
Right to Information Act 2005
Security Alert
Service Charges
Timeline of Credit Proposal
Whistle Blower Policy
Wilful Defaulter list
BCSBI Codes
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